Terms of delivery

Terms of delivery

Pick up „Happy Dog“ office / warehouse

Ø   If you choose to receive an order in our office in Kaunas, Vaišvydavos pl, 5, on working days from 09:00 to 18:00, then the delivery price will be 0 €. Before going to the HDB office, first wait for the HDB operator to confirm. Payment for the goods can be made in advance by bank transfer or at the office in cash.

When collecting an order at the HDB office, you must present an identity document (passport, identity document, driver's license). If the order will be picked up by another person for you, then it is necessary to indicate the name of the authorized person. Add them in the comment when placing the order or send an e-mail. e-mail: orders@happydog-shop.lt or sms by phone +37064443433

DPD Courier delivery.

We will deliver the goods to the address specified by you throughout Lithuania.

Before arriving, the courier will inform you by phone or SMS about the planned delivery time.

When accepting or collecting the ordered goods, check the status of the shipment and sign the invoice (bill of lading) or other delivery-acceptance document of the shipment. If, during the transfer-acceptance of the goods, a violation of the external appearance of the consignment is observed, it is necessary to note this in the acceptance documents.

If the customer or his representative did not arrive to pick up the goods at the customer's address. Then the delivered goods are not left and a re-delivery fee is 4.00 euros (four euros)  applied for re-delivery throughout Lithuania. Or customer can pick them up free of charge at Vaišvydavos pl. 5, Kaunas, on working days from 09:00 to 18:00.

Delivery to Omniva parcel machines.

Delivery to Omniva parcel machines may be delayed due to the workload of the service provider!

Shipments not exceeding 30 kg weight can be delivered to Omniva parcel machine.